Online Orders

How do I track my order?

You can track your order using the tracking link in your order dispatch confirmation. Please be aware that tracking information may take 24 hours to update after placing your order.

How can I change or cancel my order?

To change or cancel your order, please reach out to our customer support team ASAP via email (customercare@dogue.com.au) or by phone (9388 9969). Please note that if your order has already been dispatched, we will be unable to change or cancel your order.

Can I return or exchange an item?

Please see our returns policy for more information about how to return or exchange an online order.

How can I address a gift certificate to the recipient?

Please include the recipient details in your order notes at checkout.

Shipping & Delivery

What shipping options are available?

We ship via AusPost Standard and AusPost Express Post.


Where can I find my nearest store?

Find your nearest store here.

Where can I find information about store services and events?

Find out more information about store services and events by visiting your local store page.