Change of Mind Returns
DOGUE is happy to offer a refund for change of mind purchases (excluding original shipping charges), provided that:
- The product is returned within 30 days of purchase.
- The product is in its original condition, unworn, unused and unwashed.
- All original tags, packaging, hangers and barcode bags (where applicable) are included.
- You can provide proof of purchase (your order number or purchase confirmation).
Returns that do not include the original tags, packaging or accessories may be refused or incur a reasonable re-packaging fee.
Clearance and Final Sale items cannot be returned for change of mind unless otherwise stated. This does not affect your rights under the Australian Consumer Law.
Exchanges
DOGUE does not offer direct exchanges. If you would like a different size, colour or product, please return your original item for a refund (subject to this Returns Policy) and place a new order for your preferred item.
Returning Your Item
To lodge a return, please send your item(s) with your name, order number and a brief explanation of the reason for the return to:
DOGUE Online Returns
DOGUE Bondi
242 Oxford Street
Bondi Junction NSW 2022
We recommend using a tracked or registered postal service, as returned items remain the customer's responsibility until they are received by DOGUE. DOGUE cannot process refunds for returns that are lost in transit before they reach us.
Approved refunds will be processed to the original payment method used at checkout. Please allow 2–3 business days for the funds to appear, depending on your financial institution.
If returned items are received dirty, used, damaged or not in their original condition, a refund may be refused or a reasonable cleaning or re-packaging fee may apply.
If you would like to return your order in-store, please contact customercare@dogue.com.au prior to visiting so we can confirm your item is eligible.
For any questions regarding returns, please contact customercare@dogue.com.au.
Faulty Products
If you believe your item is faulty, damaged or not as described, please contact customercare@dogue.com.au with your name, order number, a description of the issue and photographs where possible.
DOGUE will assess the product and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the nature of the issue, this may include a repair, replacement or refund.
DOGUE may decline a claim where the issue is a result of:
- Misuse or accidental damage.
- Failure to follow the product's care instructions.
- Normal wear and tear.
This policy does not limit or exclude any rights or remedies you may have under the Australian Consumer Law.